Please read policies & other important information before booking appointments.

 

All services requires a 50% non-refundable deposit. Deposit will be applied to the service on the date. See no show and late cancellation policies below. Because we are a private intimate spa we ask that you do not bring children or other guest that are not being serviced. With servicing a large volumes of clients we ask that you do not send direct messages on our social media page's to cancel appointments, late arrivals, book appointments, or any other inquiries. Please contact spa directly at (757)655-1393 for immediate assistance for cancellation, booking, directions, facial, brow, waxing services or any other assistance. We will be delighted to assist your needs. Brow and skin consultations available. Reserve Today!

 

SKIN CARE CLIENTS:

New clients are required to book online and fill out any online consent forms prior to being serviced. Please be sure to make esthetician or therapist are aware of any allergies or medications taking daily. Thereafter, consent forms are updated annually or if client have not visited within 90 days.

Extraction service are for those that have had a skin consultation, routinely under facial treatments or recommended by esthetician/therapist. If client, has not had facial services within 90 days esthetician may recommend Our Signature J Flawless Facial depending upon skin's condition.

EXISTING CLIENTS:

​Facial consent forms are updated annually it if clients has any new allergies, or medications. Please be sure to make esthetician/therapist aware of any new or current allergies or medications. If client has not been serviced within 90 days of last facial an updated intake form maybe requested.

 Extraction service are for those that have had a skin consultation within 60 days , routinely under facial treatments or recommended by esthetician/therapist within 90 days. If client, has not had facial services within 90 days esthetician may recommend Our Signature J Flawless Facial or Acne facial depending upon skin's condition.

OTHER SERVICES IMPORTANT INFORMATION:

New & reoccurring brow clients a intake form shall be filled out before your initial visit. Thereafter, forms are updated if client has any new information such as medications. Intake forms are also updated annually or if policies changed. If you are taking Accutane, Retinol, or Retin-A we ask that you refrain from using at least 7-14 days before your treatment. Be sure esthetician /therapist are aware of any allergies or medications currently taking or within the last 14 days. 

Waxing will not be permitted to Children under the age 14. Parental consent forms available upon arrival or booking. We ask that you read the ages & descriptions provided to each services. Parents are allowed to leave tween or teen 14-17 years old during facial and must arrive 10 mins before the end of service. If parent arrives 15 mins after service, parent must stay at future appointments.


*CANCELLATION/NO SHOW POLICY:

If you are unable to make your scheduled appointment. We appreciate a 24-hour notice. You will not be charged if you cancel at least 24-hours before your appointment begins. Otherwise, you will be charged late cancellation 50% of service. Remember, deposit of 50% does not cover cancellation fee. No Show 100% of service. We do understand unforeseen situations may happen. In the event of any emergencies (after the 24-hour cut off) Please contact directly at (757)655-1393 at least 6 hours prior to appointment. We offer a courtesy rebook on a case by case basis. In order to rebook we ask that you do so by calling spa directly within 72 hours or courtesy rebook will be forfeited. Appointment must be rebooked within 10 business days from the date of original service or fee will be forfeited. Again, If offered to reschedule contact directly for courtesy rebook within specified time or fee will be forfeited. No Cash back or No Refunds!! Clients whom card declines may be blocked from future booking until payment has been fulfilled.


PRICES/SERVICES:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to visit website/booking site for pricing and available services when booking your appointment. 


CELLPHONES:
We kindly ask that you turn your cell phones to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.


*LATE ARRIVALS:
The Esthetician/Therapist are on a time schedule. Any client to arrive 15 mins after scheduled appointment time will be charged a $8 late fee on brow waxing, tinting, lash, or any other waxing service. $15 on facial or any other skin care service. $20 on any microblading, shading, combo services. If client exceeds 20 mins it will be at the discretion of Esthetician/therapist to decide to keep appointments with clients that are late to adjust time appropriately to accomodate following appointments or client may have to reschedule. Appointment shall be rescheduled before leaving in order to apply non- refundable deposit towards scheduled appointments or fee will be forfeited.

** CHILD SAFETY POLICY:

Due to safety precautions and liability We CANNOT be responsible for watching your children during your appointment. If clients bring child/children that aren't being serviced appointment will be cancelled, and 100% of service will be charged. However, we offer a courtesy rebook on a case by case basis. Courtesy rebook isn't guaranteed! If rebook is offered client must contact spa directly within 4 business days to schedule an new appointment. Courtesy rebook will expire 10 days from the date of original scheduled appointment to rebook in order to apply deposit towards service. If client does NOT re-book within time specified service fee will be forfeited. No Exceptions! We appreciate your business and understanding.


WALK-INS:
With servicing a large volume of clients, both brows and facials we are by APPOINTMENTS ONLY. Reserving online secures your slot with minimal to no wait time. We also like to give our clients the alotted time designed based upon service. However, we will post on our social media feed/stories any walk-in availability and promotions.


PROMOTIONS:

Any Promotion, Special Offers, online Gift Certificates, Coupons, Giveaways, and/or Rewards cannot be combined with other offers, promotions, gift certificates, or any other coupons. Offers are not transferrable. Offer only valid one per person unless stated otherwise. Offers will not be valid on appointments previously booked unless stated otherwise.